Shipping Policy

At mykitschmall.com, we are committed to delivering a seamless, reliable, and cost-free shipping experience for every customer, as we strive to make premium Hair Care & Accessories accessible to all with no hidden barriers. This Shipping Policy outlines the full details of our order processing, delivery timelines, shipping services, and related terms, which apply to all purchases made through our official website mykitschmall.com. By placing an order with us, you acknowledge and agree to the terms and conditions set forth in this policy. All transactions and shipping-related communications are conducted exclusively in United States Dollars (USD).

Our Core Shipping Guarantee


We stand by a transparent, customer-first shipping promise for every order placed on our website, with no exceptions, no minimum purchase requirements, and no hidden fees. Our core commitments include:

  • 100% free shipping on all orders, with no spending thresholds or additional delivery charges for any items in our Hair Care & Accessories collection
  • A standard order processing window of 1-3 business days for all confirmed orders
  • A predictable delivery timeframe of 6-12 days for all shipped orders, with consistent service standards across all delivery destinations

Order Processing & Shipment Dispatch


Order Processing Timeline


All orders placed on mykitschmall.com will be processed and prepared for shipment within 1-3 business days from the date of successful payment confirmation. Our processing workflow includes rigorous order verification, product quality inspection, secure packaging, and handover to our trusted logistics partners, to ensure every item you receive meets our strict quality standards.

  • Orders submitted on weekends, public holidays, or non-business days will begin processing on the next official business day
  • For orders requiring additional payment verification or order detail confirmation, the processing timeline will start from the date we receive complete and verified information
  • We will send an order confirmation email to the address associated with your order immediately after your purchase is completed, to notify you that your order has entered our processing queue

Shipment Dispatch Notification


Once your order has been fully processed, packed, and handed over to our logistics partner for shipment, we will send a formal shipment confirmation email to your registered email address. This email will include all relevant details of your delivery, including your order number, shipment tracking information, and an overview of the items included in your package.

Delivery Timeframe


For all shipped orders from mykitschmall.com, the standard delivery timeframe is 6-12 days from the date of shipment dispatch. This timeframe applies uniformly to all delivery destinations, with consistent service standards for every order we fulfill.

Please note that the stated delivery timeframe is an estimate based on normal logistics operations, and may be subject to minor delays due to unforeseen and uncontrollable circumstances, including but not limited to extreme weather events, logistics network disruptions, or unforeseen operational adjustments by our logistics partners. In the event of any significant delay to your order, our team will proactively reach out to you with timely updates and support to resolve the issue as quickly as possible.

Free Shipping Policy


We are proud to offer complimentary free shipping on every single order placed on mykitschmall.com, with no minimum purchase value, no item quantity limits, and no hidden delivery fees. This free shipping benefit applies to all items in our Hair Care & Accessories collection, and to all delivery destinations we serve.

  • All product pricing on our website is listed in United States Dollars (USD), and the price you see at checkout is the final price you pay, with no additional shipping surcharges or handling fees added
  • Our free shipping policy is a permanent core benefit for our customers, and we will never add mandatory shipping fees to your order at checkout
  • There are no exclusions to our free shipping policy for standard products in our collection; all eligible items for purchase on our website qualify for complimentary delivery

Order Tracking & Support


Once your order has been dispatched, you can track the full delivery journey of your package using the tracking information provided in your shipment confirmation email. The tracking link will allow you to view real-time updates on the status of your delivery, from dispatch through to final delivery.

If you encounter any issues with tracking your package, if your tracking information is not updating, or if you have any questions about the delivery status of your order, please do not hesitate to contact our customer service team. We will work directly with our logistics partners to obtain the latest updates on your shipment and provide you with a prompt, clear response.

Delivery Address & Order Modifications


To ensure smooth and successful delivery of your order, we require that you provide a complete, accurate, and detailed delivery address at the time of checkout, including the full recipient name, detailed delivery address, valid contact information, and any other relevant details required for successful delivery.

  • If you need to modify your delivery address, update your contact information, or adjust any details of your order, you may submit a modification request via email to [email protected] before your order has been dispatched
  • Once your order has been processed and handed over to our logistics partner for shipment, we are unable to modify the delivery address, recipient details, or any other order information
  • We are not liable for failed delivery, lost packages, or returned shipments caused by incomplete, incorrect, or outdated delivery information provided by the customer at checkout. In such cases, our team will assist you in coordinating with our logistics partners to find a resolution, and any associated costs will be subject to mutual agreement between the customer and our team

Damaged, Lost, or Undelivered Packages


We take full responsibility for the safe delivery of your order from our warehouse to your designated delivery address. In the rare event that your package is damaged during transit, lost in the delivery network, or confirmed as undeliverable through no fault of your own, please contact our customer service team within 7 calendar days of the expected delivery date.

When contacting us, please provide your full order number, relevant photos or documentation of the issue (for damaged packages), and a brief description of the delivery problem. Our team will review your case promptly, and offer you a choice of the following resolutions at no additional cost to you:

  • A complimentary re-shipment of your full order, with expedited processing to ensure you receive your items as quickly as possible
  • A full refund for the affected items or entire order, processed in line with our Refund Policy
  • A custom resolution tailored to your specific situation, to ensure your complete satisfaction with our service

Policy Updates


We reserve the right to update, amend, or modify this Shipping Policy at any time, to align with improvements to our logistics services, changes to our business operations, or updates to our customer experience standards. Any changes to this policy will be published on our official website mykitschmall.com, and the updated policy will take effect immediately upon publication. We recommend reviewing this policy periodically to stay informed of our latest shipping terms and service commitments.

Contact Us


If you have any questions, concerns, or need assistance with your order shipment, delivery tracking, or any aspect of this Shipping Policy, our dedicated customer service team is here to help.

Email: [email protected]

Website: mykitschmall.com

We will respond to all inquiries promptly, and work with you to resolve any issues to your full satisfaction.