Refund Policy

At mykitschmall.com, your complete satisfaction is the core of everything we do. As a dedicated destination for premium Hair Care & Accessories, we have established this transparent, fair, and customer-centric Refund Policy to ensure a stress-free shopping experience for every order placed through our website. This policy applies to all purchases made on mykitschmall.com, and by placing an order with us, you acknowledge and agree to the terms outlined below. All transactions and refund processes are conducted exclusively in United States Dollars (USD).

Our Core Return & Refund Commitment


We stand behind the quality of every product we offer. For all eligible orders, we provide a 60-day risk-free return window from the date of delivery, with complimentary free return shipping for all qualifying returns. Once your returned items are received and verified, we will complete your refund processing within 5-10 business days, with no hidden fees or unexpected charges.

Eligibility for Returns & Refunds


To qualify for a return and full refund, your order must meet the following criteria:

  1. The return request must be submitted within 60 calendar days of the order delivery date; requests submitted after this window will not be accepted.
  2. Items must be returned in their original, brand-new, unused, and unopened condition, with all original packaging, tags, labels, and accompanying accessories fully intact, and no damage or wear that impacts resale value.
  3. For hair care and personal care products (including shampoos, conditioners, hair masks, scalp treatments, and other wash-off/leave-on care items), returns are only accepted for products with unbroken original seals and shrink wrap, in adherence to health and safety standards.
  4. For hair accessories (including hair clips, headbands, scrunchies, styling tools, and other accessory items), products must be free of any use marks, scratches, deformation, or damage, with original packaging fully preserved.
  5. All complimentary gifts, bonus items, or promotional products included with the original order must be returned alongside the purchased items to qualify for a full refund.

Free Return Policy


We are proud to offer 100% free returns for all orders that meet the eligibility requirements outlined in this policy. You will not be responsible for any return shipping costs, handling fees, or restocking fees for qualifying returns.

Once your return request is reviewed and approved, our team will send you a pre-paid return shipping label to the email associated with your order. You only need to pack the items securely, attach the provided label, and drop off the package at the designated shipping location as instructed, with no out-of-pocket expenses required.

Return Request & Step-by-Step Process


To initiate a return, please follow the simple process below:

  1. Submit Your Return Request: Send an email to our dedicated team at [email protected]. In your email, please include your full order number, the full name associated with the order, a list of the items you wish to return, and an optional note regarding the reason for your return.
  2. Request Review & Approval: Our customer service team will review your request within 1-2 business days. Upon confirming your return meets our eligibility criteria, we will send you the pre-paid return shipping label and detailed return instructions via email.
  3. Package & Ship Your Return: Securely pack all items being returned in their original packaging, affix the pre-paid shipping label to the outside of the package, and send the package via the designated shipping carrier as outlined in our instructions.
  4. Delivery & Verification: Once we receive your returned package, our team will complete a thorough inspection of the items within 1-3 business days to confirm they meet our return eligibility standards. Upon successful verification, we will initiate your refund process immediately.

Refund Processing Details


  • Refund Timeline: After the returned items pass our inspection and verification, we will complete the refund transaction within 5-10 business days. The refund will be issued directly to the original payment method used for your purchase.
  • Refund Amount: Eligible returns will receive a full refund of the total product purchase price. As all orders on mykitschmall.com include complimentary free shipping, there are no shipping fees to be refunded.
  • Payment Provider Processing: Please note that the final time for the refund to reflect in your account may vary depending on your payment provider, card issuer, or financial institution’s processing timelines, which typically range from 1-7 business days after we initiate the refund. For any delays in the refund posting to your account, please contact your payment provider directly for updates.

Pre-Shipment Order Cancellation & Refund


Our standard order processing window is 1-3 business days. If you wish to cancel your order before it has been shipped and dispatched, please send a cancellation request to [email protected] with your order number and full name. We will process your cancellation and issue a full refund with no additional fees or charges. If your order has already been dispatched, you will need to follow the standard return process outlined in this policy once you receive the items.

Special Handling for Damaged, Defective, or Incorrect Items


If you receive items that are damaged during shipping, have manufacturing defects, or are incorrect/missing from your order, please contact us within 7 calendar days of delivery at [email protected]. In your email, please include your order number, clear photos or videos of the issue, and a brief description of the problem.

We will resolve the issue for you at no additional cost, with the following resolution options:

  • Free, expedited replacement of the correct or undamaged item;
  • Full refund for the affected items, with no requirement to return the damaged/incorrect product;
  • Alternative resolution tailored to your specific situation, to ensure your complete satisfaction.

Non-Returnable Items


For health, safety, and operational reasons, the following items are not eligible for return or refund:

  • Any personal care products that have been opened, unsealed, or used, in compliance with health and hygiene regulations;
  • Hair accessories that have been worn, used, damaged, or have missing original packaging and tags;
  • Items for which the return request is submitted after the 60-day delivery window;
  • Items purchased through channels other than the official mykitschmall.com website.

Policy Updates


We reserve the right to update, amend, or modify this Refund Policy at any time, to align with our business operations, product offerings, or customer experience improvements. Any changes to this policy will be posted on our official website mykitschmall.com, and the updated policy will take effect immediately upon publication. We recommend reviewing this policy periodically to stay informed of our latest return and refund terms.

Contact Us


If you have any questions, concerns, or need assistance with initiating a return, tracking a refund, or understanding any part of this policy, please do not hesitate to contact our customer service team at any time.

Email: [email protected]

Website: mykitschmall.com

Our team will respond to your inquiry promptly and work with you to resolve any issues to your complete satisfaction.